Over the past several days my internet connection really started to slow down.
First I thought it must be storm related. At one point the digital portion of the TV cable went out for about an hour. I knew there was a problem when I used my GoToMyPC account to access my computer at work. It was no longer responding instantly…but dragging 15 to 20 second responses.
I called Comcast on Thursday to report the problem and the first tech suggested firmware corruption in my router. I didn’t think so – and he gave me a “ticket” number in case I wanted additional assistance. On Friday I called Comcast support again and they agreed there was “packet loss” to my modem and that they would send a guy out. I thought for sure it would be a week before anyone would be available and was pleasantly surprise when they asked if anyone would be home between 8 a.m. and noon on Saturday. “You mean tomorrow?” I said.
John – the Comcast Tech arrived at 11:05 today and tested the cable – good signal levels. He asked me how old my Toshiba modem was. I told him it was installed by @Home, two companies ago. He replaced the modem and everything now works fine.
It’s amazing how spoiled you get with high speed internet service. It makes almost any delay intolerable. It took John 16 minutes to figure out and fix the problem. Thanks, John. Thank you, Comcast.
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